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Terms and Conditions

TERMS AND CONDITIONS

 

1. Contacting Us

Our contact address is:

Coeur Sauvage

West Walkingshaw Farm

Barnsford Road

Paisley

PA3 3AZ

 

You may also contact us by email at shop@coeursauvage.scot.

 

2. Web Site Information

 

a)We have tried to ensure that information provided on our website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

 

b)We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained on this website, or in respect of any error or omission.

 

3. Description of Products

 

a)The description and specification of products on the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

 

b)We may correct any error appearing on the website or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice.

 

4. Ordering Products

 

a)You may order products from the website by submitting an order through the checkout process.

 

b)We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us.

 

5. The Price and Payment

 

a)The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable VAT, but not the cost of delivery.

 

b)In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery, items in the order, and the delivery address you specify in your order.

 

c)Payment is made by PayPal at the time we accept your order. Refunds will generally be made by means of a credit to your original payment method.

 

d)Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

 

e) An invoice for your order will be sent electronically to the email address provided once your order is despatched.

 

6. Delivery of Products

 

a)We will arrange for delivery of the products you order by the method and to the address which you specify during the checkout.

 

b) We offer the following delivery methods:

Royal Mail Tracked 24 – £4.99

Royal Mail Tracked 48 – £3.99

Courier Next Day Delivery – £8.99 (+VAT if applicable)

 

c) We only dispatch our orders Monday to Thursday in order to avoid parcels being stored at delivery depots over the weekend. Orders placed before 12 o’clock (noon) will be dispatched the same day. Any order placed after that time will be dispatched the next working day.

 

d) We send our courier orders using APC Overnight services, however we reserve the right to change the courier provider at any point.

 

e) We reserve the right to split your order into multiple packages, if required. This will not impact the delivery charge paid.

 

f)If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products (unless it is fresh produce), but you will still be liable to pay any delivery charges. If you had ordered fresh produce, which couldn’t be delivered, we won’t be able to refund the order.

 

g)If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

 

7. Returns and Refunds

 

We hope that you are completely happy with your purchase. However, if you change your mind or ordered a product by mistake, any unused dried products and accessories, with its seals intact and in their original condition, can be returned within 30 days of purchase. If you changed your mind and want to return an order or an item to us, you will be responsible for the cost of postage and a safe return of the products to us.

Unfortunately, we cannot accept returns of fresh produce, unless they have quality issues.

 

a) Lost and Damaged Parcels

If you have any lost or missing products from your order then please send us an email to shop@coeursauvage.scot. Lost parcels must be reported within 30 days of the dispatch date.

 

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, you can contact us at shop@coeursauvage.scot with details and pictures of the damage, and we will happily refund or replace it once the fault or damage is agreed.

 

b) Refund timescales

Your refund will be processed once we have received your returned items (if applicable). Please allow 5 working days for your refund.
We will issue a refund to the payment method used to pay for the order.

 

8. General

 

a)The products advertised on the website are intended for sale to persons dealing as consumers and are not for re-sale.

 

b)The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

 

c)Any contract between us shall incorporate these terms and conditions and be under Scottish law. If there is any dispute, the Scottish Courts will have exclusive jurisdiction.